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Boston Medical Aesthetics - Customer Service Representative

Boston, Massachusetts · Healthcare
Customer Service Representative Boston, Massachusetts 
Job#16458790

Full time with part time Options.
Competitive Salary and major benefits offered.


We are looking for a motivated and empathetic Customer Service Representative to provide outstanding support to our customers. This position offers a flexible working hours, allowing you to join our team from anywhere with a stable internet connection. As a Customer Service Representative, you will be the frontline of communication between our company and our customers, ensuring their inquiries are addressed promptly and their concerns are resolved effectively.

Key Responsibilities:
  • Respond to customer inquiries via email or chat in a timely and professional manner.
  • Provide accurate information about our products/services, pricing, and policies.
  • Assist customers with order placement, tracking, and returns.
  • Troubleshoot and resolve customer issues with patience and empathy.
  • Escalate complex issues to the appropriate department for further investigation and resolution.
  • Maintain detailed records of customer interactions and transactions.
  • Identify opportunities for improvement in our products/services based on customer feedback.
  • Collaborate with cross-functional teams to ensure a seamless customer experience.
  • Stay updated on product/service features and updates to provide accurate information to customers.
  • Meet or exceed established performance metrics for customer satisfaction, response time, and resolution time.
Qualifications:
  • Previous experience in customer service or a related field preferred.
  • Excellent communication skills, both written and verbal.
  • Strong problem-solving abilities and attention to detail.
  • Empathetic and patient demeanor when dealing with customer inquiries and complaints.
  • Ability to multitask and prioritize in a fast-paced environment.
  • Proficiency in using customer service software and CRM systems.
  • High school diploma or equivalent; additional education or certification in customer service is a plus.
Benefits:
  • Competitive salary commensurate with experience.
  • Flexible work arrangement.
  • Opportunities for career growth and advancement.
  • Comprehensive benefits package including health insurance and retirement plans.
  • Ongoing training and professional development opportunities.
  • A supportive and inclusive work environment that values teamwork and collaboration.
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Join our team and be part of a company that is dedicated to exceeding customer expectations and making a positive impact in the healthcare industry. 
 
www.addisonkenway.com

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